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HealthOutletStore's Shipping Policy

HealthOutletStore offers shipping throughout the United States via UPS and the USPS. We offer a variety of shipping options, with different speeds and price ranges from Free UPS Ground and USPS Priority Mail to Guaranteed UPS Next Day Air, to ensure you get your package when you need it!

FREE SHIPPING ON EVERY ORDER!
We offer FREE Ground Shipping on all orders! FREE Ground Shipping packages may be shipped via UPS or USPS depending on service availability and price. 

WERE DO WE SHIP
We only offer shipping to addresses within the United States. At this time we DO NOT ship to any other international destinations.

POST OFFICE (PO) BOXES
Orders shipping to PO Boxes are shipped via the USPS or UPS. All standard shipping and service rates apply.

ONCE AN ORDER IS PLACED HOW LONG WILL IT TAKE TO BE SHIPPED?
We ship all orders on the SAME DAY (Monday – Friday). Our final shipments leave at approximately 4:00 PM Pacific Standard Time (PST) each day. Any orders after 4:00 PM will be shipped the next business day. If your order is going to be delayed more than a day or two we will notify you using the contact information provided with your original order. (Orders for prescription items will ship immediately once the prescription is received.)

SHIPMENT TRACKING
Once your order ships we will send you an email with shipping confirmation and a tracking number. Please add our email address — [email protected] — to your address book to ensure our emails get through to you. Packages can be tracked directly from YOUR ACCOUNT, by clicking links provided in your tracking email, or by entering your tracking number at UPS.COM or USPS.COM.

SIGNATURE CONFIRMATION
We automatically include Signature Confirmation on all orders of $250 or more.

A NOTE ABOUT SHIPMENTS WITH LITHIUM BATTERIES
Due to Federal Regulations lithium ion battery packs cannot be shipped via air unless they are contained within a device, like a CPAP machine, nebulizer or oxygen concentrator.

USPS Delivery Schedule
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Yes
Yes
Yes
Yes
Yes
Yes
No

We offer FREE USPS Priority Mail (3-5 days). The US Postal Service offers deliveries at all service levels 6 days a week (M-S). Delivery on Sundays is not available.

2024 Postal Holidays

Monday, January 1, 2024 – New Year’s Day

Monday, January 15 – Martin Luther King Jr’s Birthday

Monday, February 19 – Presidents’ Day

Monday, May 27 – Memorial Day

Wednesday, June 19 – Juneteenth National Independence Day

Thursday, July 4 – Independence Day

Monday, September 2 – Labor Day

Monday, October 14 – Indigenous Peoples’ Day (Columbus Day)

Monday, November 11 – Veterans Day

Thursday, November 28 – Thanksgiving Day

Wednesday, December 25 – Christmas Day

Wednesday, January 1, 2025 – New Year’s Day

UPS Transit Times from DirectHomeMedical

UPS Shipment to Alaska & Hawaii – UPS Next Day Air shipping options are available to Hawaii and Alaska; however true “next day air” delivery IS NOT guaranteed to all locations. If your order is destined for Alaska or Hawaii and you want to confirm that your location qualifies for the UPS Next Day Air delivery guarantee please contact us prior placing your order on our site.

UPS Delivery Schedule
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Yes
Yes
Yes
Yes
Yes
Y/N
No

We offer FREE UPS Ground (3-5 days) and UPS Next Day Air (1 day Mon-Thurs). UPS offers deliveries at all service levels 5 days a week. UPS delivers some packages on Saturday, however Saturday delivery is NOT guaranteed unless it is the “UPS Next Day (with Saturday Delivery)”. If you require Saturday delivery please make sure to contact us when placing your order.

2024 UPS Holidays

Monday, January 1, 2024 – New Year’s Day

Monday, January 15 – Martin Luther King Jr’s Birthday

Monday, May 27 – Memorial Day

Thursday, July 4 – Independence Day

Monday, September 2 – Labor Day

Thursday, November 28 – Thanksgiving Day

Wednesday, December 25 – Christmas Day

Wednesday, January 1, 2025 – New Year’s Day