Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: Package should be sealed to be eligible for return, we cannot process a return on opened product due to obvious health reasons.
Only exception is when the product is defective from the factory. If it is the case, contact us at [email protected]
Several types of goods are exempt from being returned. We do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases.
We offer Free shipping on all orders.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective from the factory. We do not replace items that were damaged by the consumer. If you need to exchange for the same item because of defectiveness from the factory, send us an email at [email protected]
To return your product, you should firstly send us an email at [email protected] to confirm your return.
If you are approved mail your product to: 450 N Maple Dr Suite 402, Beverly Hills, CA, 90211, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.
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