HealthOutletStore's Return & Refund Policy

OVERVIEW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

PLEASE NOTE: For products such as Oxygen Concentrators, CPAP and BiPAP Machines, Batteries for Oxygen Concentrators, Filters and Masks the following applies: If the package has a factory seal, it should be sealed to be eligible for return. We cannot process a return on an opened product due to obvious hygienic and health reasons. Only exception to this rule is when the product is defective from the factory. If it is the case, contact us at info@healthoutletstore.com.

To start a return, you can contact us at info@healthoutletstore.com. Please note that returns will need to be sent to the following address: 450 N Maple Dr, Beverly Hills, CA 90210.

If your return is accepted, you  can send the package to our address. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@healthoutletstore.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGE/RETURN POLICY FOR ORDERS FROM $500 AND UP

Once an order has shipped, a $100 restocking fee will apply to any cancellations, including orders that are intercepted, refused, or returned in unopened condition after delivery. Additionally, if Next Day Air shipping was requested, the $100 shipping fee will also be non-refundable. If an order is canceled before it has shipped, a full refund will be issued minus the payment processing fee of 3.49% + $0.49.

REFUNDS ON RETURNS

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If the package is unopened, the refund will be approved, and you will be automatically refunded to your original payment method for the full amount minus the $100 restocking fee and any applicable shipping fee (if an additional shipping service was requested) within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@healthoutletstore.com.