HealthOutletStore’s Return & Refund Policy

OVERVIEW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, provided the package has not been opened.
Health Outlet Store does not accept returns of opened medical equipment. However, all items purchased from us are covered under the warranty terms listed at the time of purchase.

PLEASE NOTE: For products such as Oxygen Concentrators, CPAP and BiPAP Machines, Batteries for Oxygen Concentrators, Filters and Masks the following applies: the package MUST BE UNOPENED to be eligible for return. Broken seal on the package or any runtime on the machine that doesnt have a seal is considered opened. We cannot process a return on an opened product due to hygienic and health concerns, since we sell medical equipment that have to be Certified Patient Ready. Only exception to this rule is when the product is defective from the factory. If it is the case, contact us at info@healthoutletstore.com. If you already opened a product, refer to our BuyBack Program for next steps.

To start a return, please first contact us at info@healthoutletstore.com. All returns will need to be sent to the following address: 4941 E Slauson Ave, Maywood, CA 90270, USA. If your return is accepted, you  can send the package to our address. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@healthoutletstore.com.

BUYBACK PROGRAM
Health Outlet Store may offer to purchase back certain items within 30 days of delivery at a rate of 60% of the original invoice price (after all discounts and shipping fees), provided the equipment is in excellent condition (e.g., for products like Oxygen Concentrators, runtime of less than 10 hours). If the equipment shows signs of wear or use, the payout will be reduced accordingly to reflect the condition. Please contact our representative for current buyback availability and product eligibility.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGE/RETURN POLICY FOR ORDERS FROM $500 AND UP

Once an order has shipped, a 15% restocking fee will apply to any cancellations, including orders that are intercepted, refused, or returned in unopened condition after delivery. Additionally, if Expedited Shipping was requested, the shipping fee will also be non-refundable. If an order is canceled before it has shipped, a full refund will be issued minus the payment processing fee of 3.49% + $0.49.

REFUNDS ON RETURNS

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If the package is unopened, the refund will be approved, and you will be automatically refunded to your original payment method for the full amount minus the 15% restocking fee and any applicable shipping fee (if an additional shipping service was requested) within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@healthoutletstore.com.